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In the app for anything about your own card and holds — it is faster because we can see the account. Use the form below for everything else.

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For anything that is not a complaint. Complaints have their own route, with published timescales and an escalation path.

For anything about your own card, the app is faster.

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You may want one of these instead

Make a complaintPublished timescales, a named contact, and escalation to the regulator.
A merchant is charging meWe suspend settlement the moment a case is opened.
I'm a merchantAcceptance, holds, and how claims are reviewed.
I'm a bank or a partnerBIN sponsorship and distribution.