Status
Is it us, or is it you?
The live status page runs on an independent host, deliberately: a status page that shares infrastructure with the thing it reports on goes down at exactly the moment it is needed.
What the status page covers
Card authorizations
Whether holds can be placed and released right now.
The app
Sign-in, hold tracking, freezing and PIN changes.
This website
Including the application and enquiry forms.
Scheduled maintenance
Announced in advance, with a window and an expected impact.
If a hold failed at a desk
Check the status page first, then the help centre. An authorization above KD 500 is declined by design rather than by fault, and that is the most common cause of a decline that looks like an outage.