Skip to content

Support

Something is happening to your hold. Start here.

These pages are organised by your situation rather than by our departments. If none of them matches, the last one has a human on the end of it.

Understanding holdsWhat a hold is, how long it lasts, and why the date changed.
If a merchant tries to charge youWhat we do first, who decides, and what you pay.
Card, PIN and freezeFreezing, PINs, and replacing a lost or damaged card.
Frequently asked questionsThe questions that come up before and after applying.
Contact and complaintsHow to reach us, what we commit to, and how to escalate.
Service statusWhether the problem is you, or us.

If you think you are being charged right now

Go straight to the disputes page. We suspend settlement the moment a case is opened, and opening one early costs nothing.